Privacy Policy
A legal disclaimer
Continental Grocery Online we operates the online grocery store available at www.continentalgroceryonline.com.au and any related mobile applications.
We understand the importance of protecting your privacy and are committed to handling your personal information in a transparent and secure way.
By accessing or using our Site, you agree to the collection, use, disclosure and handling of your personal information in accordance with this Privacy Policy and any applicable privacy laws.
What information we collect
We may collect the following types of information when you use our Site:
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Identity and contact information: name, email address, phone number, billing and delivery address.
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Account information: username, password, order history, saved preferences.
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Order and transaction information: items purchased, payment method, transaction amount, date and time of purchase.
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Payment information: limited payment details such as card type and last four digits (full card details are processed by our third‑party payment provider and are not stored by us).
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Device and usage information: IP address, browser type, device identifiers, pages viewed, time spent on pages, links clicked.
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Location information: approximate location based on your IP address or delivery address.
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Communication information: messages you send us via email, contact forms, chat, social media, or feedback surveys.
If you choose not to provide certain information, you may not be able to use some features of the Site (for example, placing orders or creating an account).
How we collect information
We collect information in several ways:
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Directly from you when you create an account, place an order, subscribe to marketing, contact us, or participate in promotions.
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Automatically when you use the Site, through cookies and similar technologies (see “Cookies and tracking technologies” below).
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From third parties, such as payment processors, analytics providers, delivery partners, and marketing platforms, where permitted by law and their privacy policies.
Why we collect and use your information
We use your personal information for the following purposes:
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To operate and provide our online grocery services, including processing orders, delivering products, and managing your account.
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To communicate with you about your orders, account, service updates, and changes to our terms or policies.
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To process payments and prevent fraud or unauthorised transactions.
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To respond to your enquiries, requests, and complaints and provide customer support.
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To personalise your experience on the Site, such as remembering your preferences and suggesting products.
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To conduct analytics, research, and business reporting to improve our products, services, and user experience.
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To send you marketing communications (where permitted and subject to your choices) about promotions, special offers, and new products.
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To comply with our legal obligations and enforce our rights.
Legal bases (if applicable)
If you are located in a region that requires a legal basis for processing (for example, the EU/UK under GDPR), we rely on:
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Performance of a contract (to provide products and services you request).
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Compliance with legal obligations.
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Our legitimate interests (to operate, improve, and secure our business).
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Your consent (for certain marketing communications and cookies, where required).
You can withdraw your consent at any time by contacting us or using the unsubscribe/options provided.
How we share your information
We may share your personal information with:
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Delivery and logistics partners who deliver your orders.
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Payment processors who handle payments and fraud prevention on our behalf.
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IT, hosting, and cloud service providers that support our Site and systems.
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Analytics and advertising partners that help us understand usage and improve or promote our services (subject to cookie and consent settings).
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Professional advisers such as lawyers, accountants, and auditors, where necessary.
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Government authorities, regulators, or law enforcement if required by law or to protect our rights, safety, or property.
We do not sell your personal information. If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, and we will notify you where required.
Overseas transfers
Some of our service providers or data storage solutions may be located in, or process personal information from, countries other than your own.
Where we transfer your information overseas, we will take reasonable steps to ensure that any overseas recipient protects your personal information in a manner consistent with this Privacy Policy and applicable privacy laws.
Cookies and tracking technologies
We use cookies and similar technologies (such as pixels and local storage) to:
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Enable core Site functions (for example, keeping you logged in and remembering your cart).
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Understand how the Site is used and improve performance.
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Deliver and measure the effectiveness of advertising and promotions.
You can manage cookies through your browser settings, but disabling certain cookies may affect Site functionality. For more detail, see our [Cookie Policy] (if you have a separate policy) or contact us.
How we protect your information
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure, including:
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Using secure servers and encryption where appropriate.
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Restricting access to personal information to staff and service providers who need it to perform their duties.
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Maintaining internal policies, training, and safeguards to support data security.
However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
How long we keep your information
We keep your personal information only for as long as necessary to:
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Provide our services and manage our relationship with you.
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Comply with legal, tax, and accounting obligations.
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Resolve disputes and enforce our agreements.
When we no longer need your information, we will take reasonable steps to de‑identify or securely destroy it.
Your rights and choices
Depending on your location and applicable laws, you may have the right to:
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Access the personal information we hold about you.
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Request correction or updating of inaccurate or incomplete information.
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Request deletion of your personal information, subject to legal or operational retention requirements.
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Object to or restrict certain processing of your personal information.
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Withdraw consent where processing is based on your consent (for example, marketing or certain cookies).
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Lodge a complaint with a data protection or privacy regulator.
To exercise these rights, please contact us using the details below. We may need to verify your identity before responding.
You can also:
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Update certain information directly in your account settings.
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Opt out of marketing emails by using the “unsubscribe” link in the email or by contacting us.
Children’s privacy
Our Site is not intended for children under [age, e.g. 16], and we do not knowingly collect personal information from children.
If you believe a child has provided us with personal information, please contact us so we can delete it where appropriate.
Third‑party sites and services
Our Site may contain links to websites or services operated by third parties.
We are not responsible for the privacy practices or content of those third parties, and we encourage you to read their privacy policies before providing them with personal information.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements.
When we do, we will update the “Last updated” date at the top and, where required, notify you by email, prominent notice on the Site, or other appropriate means.
Contact us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us at:
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Business name: Continental Grocery Online
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Phone: 0493668140
If you are not satisfied with our response, you may also have the right to contact your local privacy or data protection regulator.