Terms & Conditions

1. About us and these terms

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These Terms and Conditions govern your access to and use of the online grocery services provided by continentalgroceryonline (“we”, “us”, “our”) via our website at www.continentalgroceryonline.com.au and any related mobile applications.
By accessing or using the Site, creating an account, or placing an order, you agree to be bound by these Terms and any policies referenced in them (including our Privacy Policy and Refund/Returns Policy).

If you do not agree to these Terms, you must not use the Site.

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2. Eligibility and account registration

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To use our services and place orders, you must:

• Be at least years old (or the age of legal capacity in your jurisdiction).​

• Have the legal capacity to enter into a binding contract.

You may need to create an account to use some features of the Site. When creating an account, you agree to:

• Provide accurate, current, and complete information.

• Keep your login details confidential and secure.

• Notify us promptly of any unauthorised use of your account.

You are responsible for all activities conducted through your account, whether or not authorised by you.

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3. Use of the site

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You agree to use the Site only for lawful purposes and in accordance with these Terms.
You must not:

• Interfere with or disrupt the operation of the Site or servers.

• Attempt to gain unauthorised access to any part of the Site or related systems.

• Use the Site to transmit any harmful, offensive, or illegal content.

• Use any automated tools (such as bots or scrapers) to access or collect data from the Site without our prior written consent.

We may suspend or terminate your access to the Site if we reasonably believe you have breached these Terms.

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4. Product information and availability

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We aim to provide accurate product descriptions, images, prices, and stock information.
However, to the extent permitted by law, we do not guarantee that product information on the Site is always complete, current, or error‑free.

You acknowledge that:

• Actual product packaging and materials may differ from those shown on the Site.

• Products and prices are subject to change and may vary from time to time.

• Products are subject to availability and may be substituted or cancelled if we cannot supply them.

We reserve the right to discontinue products or change product specifications at any time.

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5. Pricing, fees, and promotions

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All prices on the Site are shown in AUD and, unless stated otherwise, include applicable taxes.
Delivery fees, service fees, or other charges will be displayed at checkout before you confirm your order.

We may run promotions, discounts, or special offers from time to time, subject to additional terms and conditions.
Promotional offers are available for a limited time and may be withdrawn or changed at our discretion.

If we discover an obvious pricing error for a product you have ordered, we may cancel the order for that product and refund any amount paid, or contact you to confirm whether you wish to proceed at the correct price.

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6. Orders and contract formation

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By placing an order through the Site, you are making an offer to purchase the selected products in accordance with these Terms.
Your order is accepted, and a contract is formed, when we send you an order confirmation (for example, by email or in‑app notification).

We reserve the right to refuse, cancel, or limit any order at our discretion, including where:

• The product is unavailable or discontinued.

• We suspect fraud or unauthorised activity.

• There was an error in pricing or product information.

If we cancel an order (or part of an order) after payment, we will provide a refund for the cancelled items.

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7. Substitutions

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Because product availability can change, we may need to substitute items in your order.
You can specify your substitution preferences (where available) at checkout, such as allowing or disallowing substitutions, or limiting substitutions to similar products or price ranges.

If a substituted item is cheaper than the original item, we will charge the lower price; if it is more expensive, we may:

• Limit the substitution to a similar price range, or

• Contact you for approval, depending on our process.

Details of our substitution practices will be explained on the Site and/or at checkout.

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8. Payment

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We accept payment methods displayed at checkout (for example, credit/debit cards, digital wallets, or other approved methods).
You authorise us to charge your selected payment method for the total amount of your order, including any applicable taxes, fees, and delivery charges.

Payment is typically processed at the time of order (or as otherwise specified on the Site).
If your payment is declined or reversed, we may cancel your order or request an alternative payment method.

We may use third‑party payment processors. By providing your payment information, you agree to their terms and privacy practices.

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9. Delivery and collection

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We will deliver your order to the delivery address you provide, or make it available for collection (click‑and‑collect) if that option is offered.
Delivery windows or estimated times are an indication only and are not guaranteed, but we will use reasonable efforts to meet them.

You are responsible for:

• Ensuring someone is available to receive the delivery, or

• Providing accurate delivery instructions (including authority to leave unattended, if permitted).

Risk in the products (including loss or damage) passes to you when the order is delivered in accordance with your delivery instructions or when you collect the order.
Title in the products passes to you when we receive full payment.

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10. Alcohol and restricted products (if applicable)

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If we offer alcohol or other age‑restricted products, additional restrictions apply:

• You must be of legal age to purchase these products in your jurisdiction.

• We may require proof of age on delivery or collection.

• We may refuse delivery or collection if valid proof of age is not provided or if we suspect the purchase is for a minor.

You must comply with all applicable laws regarding the purchase, possession, and consumption of restricted products.

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11. Cancellations and changes

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You may be able to cancel or change your order within a limited time after placing it, subject to operational constraints and any rules stated on the Site.
After this time, changes or cancellations may not be possible, especially for orders already being prepared or dispatched.

We may, at our discretion, allow cancellations or changes and may charge a fee to cover costs incurred.
Your rights under consumer laws (including for faulty or misdescribed goods) are not affected.

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12. Returns, refunds, and complaints

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Our approach to returns, refunds, and replacements is set out in our Refund/Returns Policy, which forms part of these Terms.
You should review that policy to understand when you may be entitled to a refund, credit, or replacement and how to make a claim.

If you have an issue with your order or our service, please contact us promptly so we can investigate and, where appropriate, offer a remedy.

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13. Intellectual property

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All content and materials on the Site, including text, images, logos, graphics, icons, software, and design elements, are owned by or licensed to us and are protected by intellectual property laws.
You are granted a limited, non‑exclusive, non‑transferable license to access and use the Site solely for personal, non‑commercial purposes in accordance with these Terms.

You must not:

• Copy, reproduce, modify, distribute, or create derivative works from the Site or its content, except as permitted by law.

• Use any of our trademarks, trade names, or logos without our prior written consent.

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14. Third‑party services and links

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The Site may contain links to third‑party websites or services that are not owned or controlled by us.
We are not responsible for the content, policies, or practices of third‑party sites or services, and you access them at your own risk.

Your use of third‑party services (for example, payment providers or delivery partners) may be subject to their own terms and conditions and privacy policies.

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15. Privacy

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We collect, use, and disclose personal information in accordance with our Privacy Policy, which forms part of these Terms.
By using the Site, you consent to the collection and use of your personal information as described in the Privacy Policy.

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16. Warranties, disclaimers, and liability

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Nothing in these Terms excludes, restricts, or modifies any rights or remedies you may have under non‑excludable consumer laws.

To the maximum extent permitted by law:

• The Site and our services are provided on an “as is” and “as available” basis.

• We do not guarantee that the Site will be uninterrupted, error‑free, or free from viruses or other harmful components.

• We exclude all implied warranties, guarantees, and representations not expressly stated in these Terms.

To the extent permitted by law, our liability for any claim arising out of or in connection with these Terms, the Site, or our services is limited to:

• The resupply of the relevant services or products, or

• The cost of having those services or products supplied again, or

• Another remedy provided under applicable consumer laws.

We are not liable for any indirect, consequential, special, or punitive loss or damages, or any loss of profits, revenue, or data, arising out of or related to your use of the Site or our services, except to the extent such liability cannot be excluded by law.

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17. Indemnity

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You agree to indemnify and hold us (and our officers, employees, and agents) harmless from any claims, damages, losses, liabilities, and expenses (including legal costs) arising out of or in connection with:

• Your breach of these Terms.

• Your misuse of the Site or our services.

• Your violation of any law or the rights of any third party.

This indemnity applies to the extent permitted by law.

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18. Changes to the site and these terms

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We may update, modify, or discontinue any part of the Site or our services at any time, with or without notice.
We may also update these Terms from time to time. When we do, we will update the “Last updated” date above and, where required, notify you.

By continuing to use the Site after changes take effect, you agree to be bound by the updated Terms.

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19. Suspension and termination

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We may suspend or terminate your access to the Site or your account at any time if we reasonably believe that you have:

• Breached these Terms, or

• Engaged in fraudulent, abusive, or unlawful activity.

You may stop using the Site at any time and may request that we close your account.
Clauses that by their nature should survive termination (such as those about intellectual property, liability, and indemnity) will continue to apply.

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20. Governing law and disputes

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These Terms are governed by the laws of [State/Region] and [Country], without regard to conflict of law principles.
You agree to submit to the non‑exclusive jurisdiction of the courts of [State/Region] and [Country] and any courts that may hear appeals from them in relation to any dispute arising out of or in connection with these Terms or your use of the Site.

If you have a dispute with us, we encourage you to contact us first to try to resolve it informally.

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21. General

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If any part of these Terms is found to be invalid or unenforceable, that part will be interpreted in a manner consistent with applicable law to reflect the original intent, and the remaining provisions will continue in full force and effect.
Our failure to enforce any right or provision under these Terms is not a waiver of that right or provision.

You may not assign or transfer your rights or obligations under these Terms without our prior written consent.
We may assign or transfer our rights and obligations under these Terms to a related entity or a third party in connection with a merger, acquisition, or sale of business or assets.